ISO Management Systems Training  
       

Overview

An effective ISO Management System must be well defined and thoroughly documented. Work processes for product and service realization that meet customer, regulatory, and organizational requirements are identified and established. Applicable International Standards such as ISO 9001:2000, ISO/TS 16949 and others build a measurement of customer satisfaction and a mechanism for continual improvement of process performance into the ISO process.
Effective ISO Management Systems will focus on measurement of customer satisfaction as assessed by the customer, and will thereby direct its organizational actions toward continually adding value and reducing waste while building a long term competitive edge.

 

TCIE Training Capabilities

TCIE's ISO training program utilizes experienced training personnel from both the University at Buffalo's staff and faculty, as well as private practitioners highly skilled in their specific areas of expertise. Class sizes can be as small as 3 or 4 students, and as large as 20 or more students. Training can be delivered at the venue that best meets the organization's needs, be it at the organization's place of business or at TCIE's Amherst facility.
 
  ISO 9001:2000 ISO/TS 16949 ISO 14001
Value Proposition For an organization that wants to establish a QMS to achieve greater customer satisfaction and improved profits through reduced costs throughout , improved product reliability, better process control and flow, and total employee involvement in quality processes. For an organization that wants to meet Automotive supplier quality requirements under the new 2000 Standard. For an organization committed to controlling its environmental impact and liability exposure, enhancing its image and market share, and achieving regulatory compliance.
 
Training Offerings

Conversion Courses
(4 or 8 hours)

YES - for organizations previously registered under the 1994 ISO Standard, or the QS 9000 automotive Standard and considering conversions to the applicable new 2000 Standard. This course can be delivered to class sizes of four or more.

Overview Training
Courses
(1, 2, or 4 hours)

YES - for all three QMS systems, with no restriction on class size. This offering is intended to provide a broad understanding to all members of an organization that is committed to implementing a QMS.

Internal Auditor
Training Courses
(24 hours)

YES - for all three QMS systems. This is a three day course that includes mock audit that equips the organization to self-assess its quality performance. Eight to twenty students can be accommodated.

Lead Auditor
Training Courses
(40 hours)

YES - a five day course for the managers and quality team leaders desiring advance knowledge of the Standards, their applicability, and effective audit processes. Eight to twenty students can be accommodated. Successful completion of Internal Auditor Training is a prerequisite.
 
Customized core tools training is also available for Advanced Product Quality Products (APQP), Production Part Approval Process (PPAP), Process Failure Mode and Effect Analysis (PFMEA), and Design Failure Modes and Effects Analysis (DFMEA). Inquire for details.
 
   
The Center for Industrial Effectiveness · 1576 Sweet Home Road · Amherst · New York · 14228
· Suite 212 · Phone: 716-636-2568 · Fax: 716-636-5921 · www.tcie.buffalo.edu
 
   

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