Root Cause Analysis and Corrective Action Training

This interactive, one-day training program is designed to improve the problem-solving skills of all employee levels by providing an understanding of the processes and techniques for root cause analysis and effective corrective action. The course presents the methodology and tools for determining the root cause of nonconformances, which allows for implementation of corrective action to prevent the problem from occurring again. Concepts will be demonstrated through case studies and group workshop exercises.

Topics covered include:

  • How to use corrective action to reduce costs and increase profits
  • Using corrective action as a business tool, and not just a quality tool
  • Identifying the problem
  • Containment and remedial action
  • Determining root cause
  • Causes vs. symptoms
  • Generating corrective action
  • Implementing actions
  • Following up to verify effectiveness
  • Tools and techniques that make the process simple yet effective

Course Schedule:

Date: April 2, 2014
Time: 8:00 am – 5:00 pm
Venue: Ramada Hotel (formerly University Inn)